You can initiate a password reset two ways: (1) through the website or (2) through the launcher.
Through the Website
Go to www.zephyr-sim.com
Click “Sign In”
Click “Forgot Password”
Enter the email associated with your Zephyr Sim account
Click “Submit”
You will receive an email with a Reset Password Link and a Password Reset Key
Click the “Reset Password” button/link
A new browser window will open prompting you to enter a new password
Enter your new password in the “Password” field
Enter your password again in the “Confirm Password” field
Click “Submit”
You will now be able to login with your new password
Through the Launcher
Open the Little Arms Launcher
Click “Forgot Password” on the Sign In window
Enter the email associated with your Zephyr Sim account
Click “Continue”
You will receive an email with a Reset Password Link and a Password Reset Key
Make note of the Password Reset Key
Go back to the Launcher window and click “Use Reset Key”
Enter the Password Reset Key from the email into the “Reset your password” field
Click “Next”
Enter your new password in the “Password” field
Enter your password again in the “Confirm Password” field
FAQS
Reset key is not working in the Little Arms Launcher
You can always perform your password reset through the Zephyr Sim website here: https://www.zephyr-sim.com/password-reset-request/
I have a reset key, but I navigated out of the password reset window on the Launcher
You can get back to the reset key entry screen by:
Opening the Launcher
Clicking “Forgot Password”
Clicking “I have a reset key”
Then follow the remaining instructions under Through the Launcher. Step #8