FAQs

Cannot read the ID of pilot in video

In the event you cannot verify the ID of the pilot in their submission video, you may request a copy of their ID via email. Zephyr does not support uploading, storing, or sharing ID images through the website.

Video format unrecognized or will not play

In the event that the submission video cannot be played through the pilot’s sharing platform of choice, you may download the video to attempt the review.

If your computer cannot natively play the video format, we recommend using VLC Media Player to try playing the video or converting the video using Handbrake to a recognized format.

Video link is set to private or taken down

Sometimes a pilot might not set their link to shareable. In this case, you may mark the submission as “reattempt required” with a note saying the video link is not accessible.

Sometimes YouTube or other sharing platforms might block or remove specific content that violate their terms of service. In this case, you may mark the submission as “reattempt required” with a note saying the video is not accessible.

How do I know how many submissions I’ve done?

On the home dashboard of your reviewer account, a table will show how many submissions you reviewed during a given time period with date/time stamps.